Privacy Policy

What we collect

We collect information you provide directly and limited technical data needed to operate the website. The exact fields depend on how you interact with us. When you submit the contact form, you may provide your name, email address, phone number, postcode, and a message describing your project. If you call or email us, we receive the information you share during that communication. We do not request sensitive categories of personal data through this website and we ask you not to include such information in messages.

How we use your information

We use your data to respond to enquiries, prepare quotes, schedule measuring visits, arrange installation, provide aftercare support, and keep internal records of communication. If you choose optional analytics cookies, we may also use aggregated usage statistics to improve navigation, fix page issues, and understand which product sections are most helpful. We do not sell personal data.

Lawful bases (UK GDPR)

We process personal data when it is necessary to take steps at your request before entering into a contract, to perform a contract, to comply with legal obligations, and for our legitimate interests in operating and improving our business. Where consent is required, such as for non-essential cookies, we ask you and you can refuse without losing access to core site features.

Cookies and similar technologies

We use essential storage to remember basic preferences, such as your cookie choice, and to maintain site functionality. Optional analytics are only enabled if you accept them in the cookie card. You can change your choice by clearing browser storage or by using your browser controls to block cookies. Our website does not use intrusive pop-ups, and cookie choices are presented in a non-blocking way.

Sharing and processors

We may use trusted service providers to support website hosting and email communication. These providers are only permitted to process data on our instructions and must apply appropriate security controls. We may share information if required by law or to protect our rights, property, or safety.

Data retention

We keep enquiry and quote records for as long as necessary to respond, follow up, and maintain business records. If you become a customer, we retain information required for warranty support, accounting, and legal compliance. We periodically review records and delete or anonymize data when it is no longer needed.

Security

We use reasonable technical and organizational measures to protect data, including access controls and secure handling of communications. No method of transmission is fully guaranteed, but we work to reduce risk and respond promptly to issues.

Your rights

Depending on your situation, you may have rights to access, correct, delete, restrict processing, object to processing, and request portability of your personal data. You also have the right to withdraw consent for non-essential cookies at any time. To make a request, email [email protected]. We may need to verify your identity before responding.

Complaints

If you have concerns, contact us first and we will try to resolve them. You can also complain to the UK Information Commissioner’s Office (ICO) through their official channels.

Changes to this policy

We may update this policy to reflect changes in our services, legal requirements, or security practices. The updated date at the top of the page shows when changes were made.